About Us
Kouture Paradisé is a fashion e-commerce marketplace for discovering African brands that blend traditional aesthetics with a modern flair.
We sell ready-to-wear fashion and apparel that is modest, classic, contemporary, and with a traditional twist.
Customers receive real-time tracking and worldwide delivery. Every purchase tells a story - ꓘP
🍒 Think, love. fruits, and tropical vibes.
Kouture Paradisé is guided by three core principles: Afrofuturism, Sustainability, and Purpose.
01. Afrofuturism: Infusing our culture in the industry
02. Sustainability: Environmental impact in the fashion industry
03. Purpose: Every purchase tells a story
Each brand featured in our shop has been carefully chosen to reflect our core principles of Afrofuturism, Sustainability, and Purpose. The Creative Directors are all Nigerians and their products have been designed to fit classic, contemporary, traditional, and modest women.
Any brand interested in selling on Kouture Paradisé can register with us by clicking here.
We do not currently have physical stores.
Ordering
To place an order, you can add items you like to your cart, click checkout, and enter shipping and payment information to complete the order. Once an order has been placed, you will receive an email notification containing all order details - including product, brand and delivery information.
If you plan to order products from multiple brands, you can add all of the products into your cart and check out at one time. You do not need to place separate orders for each brand.
We process our payments through Stripe's secure payment gateway. All transactions will be processed in UK pounds. We accept all major credits and digital wallets including:
- American Express
- China UnionPay (CUP)
- Discover & Diners Club
- eftpos Australia
- Japan Credit Bureau (JCB)
- Mastercard
- Visa
- Apple Pay
If you don't see a size, colour, or style from a brand that you like, we may be able to arrange a custom order on your behalf. To inquire about placing a custom order, please contact us.
Customers have 24 hours after an order is placed to cancel it. However, if part or the entire order has been handed off to the shipping courier before the 24 hour cancellation window is up, then we are unable to cancel the order. Please contact us as soon as possible if you would like to cancel an order.
Customers have 24 hours after an order is placed to modify it. However, if part or the entire order has been handed off to the shipping courier before the 24 hour modification window is up, then we are unable to modify the order. Please contact us as soon as possible if you would like to modify an order.
Delivery
Orders are shipped by each brand directly to customers. As a result, if your order contains multiple brands, your products will arrive at different times and in separate packages. Even though brands ship orders separately, you only pay one low cost shipping rate no matter how many brands are in your order.
We currently ship to 220 countries and territories.
There are two types of fulfillment speeds: “regular delivery” and “made to order”. Each product page shows the fulfillment speed of that specific product. Products that are listed as “regular delivery” are packed and shipped by the brand once the order has been placed. Products that are listed as “made to order” are shipped according to the lead time listed on the product page.
To learn more about delivery speeds visit out delivery page.
Once orders are collected from the brand by the shipping company, they will be delivered within 2-5 business days. In total, orders can be received by customers within 5-8 business days of the initial order being placed.
Duties and taxes are not included in the price of the products. Any applicable taxes will be based on where the products in the order are shipping from and what state or country the order is being delivered.
Returns
Customers have 14 days from the day they receive the product(s) to request to return. We accept returns for apparel, accessories and home product(s) that are unworn, unused, tagged (or sealed), and in sellable condition. Once the return request is confirmed, you have three business days for the return to be handed off to the courier company.
View our returns page to see what products are ineligible for return.
To start a return, please contact us. In the email, please include the order number, product(s) that you would like returned, and the reason for the return. If the products in the order meet the eligibility requirement, you will be provided details on how to process the return.
Cost of return is at the sole expense of the customer and can range from $10-$35 depending on where the products are being returned from and delivered to.
Returns may take 2-5 business days to get back to the brand depending on the origin and destination of the return. A refund will be processed within 3 business days of the return being received. The refund will be issued to the original payment method. Depending on your banking institution, you can expect to see funds appear approximately 2–10 business days after the original refund.
Exchanges are not possible at this time. If a customer wants to replace an item(s) with something new from our platform, they must request to return the original item(s) and place a brand new order for the desired item(s). Please contact us to submit a return request.
General Questions
You can contact customer support using our contact page.
Brands set their own sizing for their products, meaning there is a wide range of sizes available based on which brand you are shopping. Please refer to the individual product page to see what country the product's sizes are associated with.